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Terms and Conditions

 

Rope Works QLD
Website: https://ropeworksqld.com.au
Last updated: [Insert Date]

1. Acceptance of Terms

By accessing or using the website of Rope Works QLD ("we", "us", "our") or engaging our services, you agree to be bound by these Terms and Conditions.

If you do not agree, you must not use our website or services.

2. Services

We provide rope access and height-related services including (but not limited to):

  • Rope access works
     
  • Height safety services
     
  • Inspections
     
  • Maintenance
     
  • Installation services
     

All services are subject to availability and formal written quotation.

3. Quotes & Pricing

  • All quotes are valid for 14 days unless otherwise stated.
     
  • Pricing may vary if the scope of work changes.
     
  • Additional charges may apply for:
     
    • Site access restrictions
       
    • Delays outside our control
       
    • Hazardous conditions not disclosed
       
    • Additional labour or materials
       

A revised quote will be provided where necessary.

4. Payment Terms

  • Payment terms will be stated on the invoice.
     
  • Unless otherwise agreed, payment is due within 7 days of invoice.
     
  • Late payments may incur interest and recovery costs.
     
  • We reserve the right to suspend works for overdue accounts.
     

For larger projects, deposits or progress payments may be required.

5. Site Access & Client Responsibilities

The client agrees to:

  • Provide safe and lawful access to the site
     
  • Disclose known hazards
     
  • Ensure appropriate permits are obtained (where required)
     
  • Provide accurate project specifications
     

We reserve the right to stop work if site conditions are unsafe.

6. Variations

Any variation to the agreed scope of works must be approved in writing.

Variations may result in additional charges and/or extended timeframes.

7. Work Health & Safety

We operate in accordance with applicable Work Health & Safety legislation.

All works involving height and rope access carry inherent risks. The client acknowledges:

  • Rope access work involves elevated environments
     
  • Environmental conditions (wind, rain, structural conditions) may impact timelines
     

We reserve the right to postpone work due to unsafe weather or site conditions.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss
     
  • Our liability is limited to the value of the services supplied
     
  • We are not responsible for pre-existing structural defects
     

Nothing in these Terms excludes rights under the Australian Consumer Law.

9. Cancellations

  • Cancellations within 48 hours of scheduled works may incur a cancellation fee.
     
  • Deposits are non-refundable unless otherwise agreed in writing.
     

10. Intellectual Property

All website content, logos, branding, text, and images remain the property of Rope Works QLD and may not be reproduced without permission.

11. Warranties

We warrant that services will be carried out with due care and skill in accordance with Australian law.

Warranty does not cover:

  • Misuse
     
  • Structural movement
     
  • Third-party interference
     
  • Normal wear and tear
     

12. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be subject to the jurisdiction of Queensland courts.

13. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.

Now let me step back for a second, Wade.

You said you’ve got all this presence and no customers. Policies are important — but they don’t bring revenue. They protect revenue.

Once this is live, the next real move for Rope Works QLD is:

  1. Clear service positioning
     
  2. One strong offer
     
  3. Direct outreach to property managers, strata, and builders
     
  4. Before/after proof content
     
  5. Quote funnel, not just “contact us”
     

If you want, next we can:

  • Tighten your website messaging
     
  • Build a simple commercial outreach script
     
  • Or map a 30-day revenue activation plan
     

Let’s turn this into signed jobs, not just nice legal pages.

Return and Refund Policy

 

Rope Works QLD
Website: https://ropeworksqld.com.au
Last updated: [Insert Date]

1. Overview

This Returns & Refund Policy applies to products and services supplied by Rope Works QLD.

Our policy complies with the Australian Consumer Law (ACL). Nothing in this policy limits your rights under the ACL.

PRODUCT RETURNS (If Applicable)

2. Change of Mind

We do not offer refunds for change of mind unless agreed in writing.

If we agree to a change-of-mind return:

  • Item must be unused and in original packaging
     
  • Return must be requested within 14 days of purchase
     
  • Return shipping is at the customer’s expense
     
  • A restocking fee may apply
     

3. Faulty or Damaged Products

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

  • Is faulty
     
  • Is significantly different from description
     
  • Is unsafe
     
  • Does not perform as promised
     

If you believe a product is faulty:

  1. Contact us within 7 days of discovering the issue
     
  2. Provide photos and proof of purchase
     
  3. We will assess and advise on next steps
     

We may require the product to be returned for inspection.

SERVICE REFUNDS

4. Deposits

Deposits are non-refundable unless:

  • We are unable to perform the service, or
     
  • Required under Australian Consumer Law
     

Deposits secure labour, scheduling, and resources.

5. Cancellations

  • Cancellations within 48 hours of scheduled works may incur a cancellation fee.
     
  • If work has commenced, refunds will not be provided for completed portions of work.
     

6. Service Issues

If you believe our services have not been provided with due care and skill, please notify us in writing within 7 days.

Where required under Australian Consumer Law, we will:

  • Rectify the issue, or
     
  • Provide a partial refund where appropriate
     

7. Weather & Site Conditions

Rope access and height works are subject to weather and safety conditions.

If work is postponed due to unsafe conditions, it will be rescheduled. This does not constitute grounds for refund.

8. Refund Processing

Approved refunds will be processed:

  • Via original payment method
     
  • Within 7–10 business days
     

Processing times may vary depending on your financial institution.

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